Privacy Policy

GulyBaba ("we", "us", "our") operates the website gulybaba.com. This Privacy Policy explains what personal information we collect when you visit our website or place an order, how we use it, who we share it with, and the choices you have. By using our website, you agree to the practices described in this policy.

1. Information We Collect

Information you give us:

• Your name, phone number, email address, and delivery address
• Billing details when you pay online
• Messages you send us through WhatsApp, email, phone, or contact forms
• Pictures or videos you send us for return, refund, or warranty claims
• Account details if you create an account on our website

Information collected automatically:

• Your device type, browser, IP address, and approximate location
• Pages you visit, products you view, and how you use our website
• Information collected through cookies and similar technologies

Payment information: Online payments are processed by secure third-party payment providers. We do not store your full card details on our servers.

2. How We Use Your Information

We use your information to:

• Process, confirm, and deliver your orders
• Contact you about your order, delivery, return, or refund
• Verify orders, including confirmation calls for Cash on Delivery orders
• Handle returns, exchanges, refunds, and warranty claims
• Respond to your questions and provide customer support
• Send you offers and updates, if you have agreed to receive them
• Improve our website, products, and services
• Prevent fraud, fake orders, and fake return claims
• Meet our legal obligations

3. Sharing Your Information

We do not sell your personal information. We share it only when needed to run our business:

• Courier and delivery partners: to deliver your parcel and collect returns
• Payment providers: to process online payments and refunds
• Shopify and technology providers: who host our store and help us operate it
• Marketing and analytics tools: such as advertising platforms that help us understand our visitors
• Legal authorities: when required by law or to protect our rights

4. Cookies

Our website uses cookies to keep items in your cart, remember your preferences, and understand how visitors use our site. You can turn off cookies in your browser settings, but some parts of the website may not work properly.

5. Marketing Messages

If you agree, we may send you offers and updates by SMS, WhatsApp, or email. You can stop receiving marketing messages at any time by replying "STOP" or contacting us. Order-related messages will still be sent.

6. Data Security

We take reasonable steps to protect your information from loss, misuse, or unauthorized access. However, no method of sending or storing data online is 100% secure.

7. How Long We Keep Your Information

We keep your information for as long as needed to complete your orders, handle returns and warranty claims, and meet our legal and accounting obligations.

8. Your Rights

You can contact us at any time to:

• Ask what personal information we hold about you
• Correct wrong or outdated information
• Ask us to delete your information, unless we need to keep it for legal or order-related reasons
• Stop receiving marketing messages

9. Children

Our website is not meant for children under 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

11. Contact Us

• WhatsApp: +923-111-810-111
• Email: info@gulybaba.com
• Phone: 042 35242415
• Address: Gulybaba Office, Near Street No 17, New Shalimar Road, Gulshan-e-Ravi, Lahore

Last updated: September 30, 2026