Return and Refund Policy

At GulyBaba, we want you to shop with complete confidence. This Return & Refund Policy explains when you can return or exchange an item, the conditions your return must meet, how our inspection process works, and when and how a refund is issued.

Part A: Returns & Exchanges

1. 7-Day Return & Exchange Policy

All eligible products on GulyBaba come with a 7-day return and exchange policy.

• You have 7 days from the date you receive your parcel to request a return or exchange.
• The 7-day period is counted from the delivery date shown in the courier's record.
• After 7 days, no return or exchange request will be accepted. The company will not be responsible for any return after this period.

2. Open Parcel (Open Allowed) Service

If you choose our Open Parcel service, you are allowed to open and check your parcel in front of the rider at the time of delivery.

• Please check the product, its condition, quantity, and warranty on the spot before accepting the parcel.
• If you find any issue, you can refuse the parcel at that time.
• Once you accept an order delivered through the Open Parcel service, the 7-day return policy will not apply to that order.
• Any manufacturer or company warranty on the product will still apply according to its warranty terms.

3. Valid Reasons for Return

A return will only be accepted for the following reasons:

• Defective item: The product has a manufacturing fault or does not work properly.
• Damaged item: The product was damaged before you received the parcel.
• Wrong item: You received a different product, size, color, or model from the one you ordered.
• Missing items: Parts or accessories that should have come with the product are missing.

Please inspect your order as soon as you receive it and contact us immediately if there is any issue. We recommend recording an unboxing video while opening your parcel, as it helps us process your claim faster.

4. Change of Mind Is Not Accepted

We do not accept returns for change of mind. An item cannot be returned if:

• You did not like the product
• You changed your mind after placing the order
• You found the product cheaper somewhere else
• You no longer need the product
• You ordered the wrong item by mistake

5. Return Conditions

To be eligible for a return, the item must meet all of the following conditions:

• It must be returned in its original packaging, including the box, covers, and tags.
• It must include all accessories, parts, manuals, warranty cards, and freebies that came with it.
• It must reach our warehouse unbroken and undamaged from the customer's end.
• It must be unused (except for testing a defect) and in the same condition you received it.
• It must include the invoice, receipt, or proof of purchase.

Please pack the item securely before sending it back. Items that arrive at our warehouse broken or damaged due to poor packing from the customer's end will not be accepted.

6. Non-Returnable Items

The following items cannot be returned:

• Perishable goods such as food, flowers, or plants
• All grocery items
• Custom products such as special orders or personalized items
• Personal care and beauty products
• All swimwear and underwear
• Digital goods such as mobile top-up cards
• Gift cards and vouchers
• Hazardous materials, flammable liquids, or gases
• Bikes and cars
• Products from overseas sellers or products shipped from overseas
• Products delivered by the seller after the customer has signed the delivery slip

If you have any question about whether a specific item can be returned, please contact us before placing your order.

7. How to Request a Return

1. Contact us within 7 days of receiving your parcel through WhatsApp, email, or phone.
2. Share your order number, the reason for return, and clear pictures or a video of the item and its packaging.
3. Our team will review your request. If it is accepted, we will send you instructions on how and where to send the parcel.
4. Pack the item securely in its original packaging with all accessories and send it back.
5. Once the parcel reaches our warehouse, our QC team will inspect it and inform you of the result.

Items sent back to us without first requesting a return will not be accepted.

Part B: Inspection, Replacement & Refunds

8. Quality Check (QC) Inspection

Every returned item is inspected by our QC team once it reaches our warehouse. The team confirms that the item meets the return conditions, that all accessories are included, and that the return reason matches the condition of the item.

We will inform you of the inspection result by SMS, email, or WhatsApp.

If the return reason is valid, your return will be approved and handled as explained in Section 9.

If the return reason is not valid (fake return):

• Your return will be rejected.
• The same product will be delivered back to you.
• A penalty of Rs. 500 to Rs. 2,000 will be charged for a fake or invalid return, depending on the product and the case.

9. Replacement First, Refund Second

When your return is approved, we first check product availability in our warehouse:

• Product available in stock: We will re-deliver the same product to you as a replacement. In this case, no refund will be issued.
• Product out of stock: If the same product is not available in our warehouse, we will process a refund for the item.

Exchanges for a different product, size, or color due to change of mind are not accepted.

10. Refund Timeline

• Approved refunds are processed within 7 to 10 business days from the date of approval.
• After we process the refund, your bank, card company, or wallet provider may take some additional time to post it to your account.
• Business days do not include Saturdays, Sundays, or public holidays.

11. Refund Method

• Card or online payments: The refund will be sent to the original payment method used for the order.
• Cash on Delivery (COD) orders: The refund will be sent to your bank account or mobile wallet (such as JazzCash or Easypaisa). Our team will contact you to collect the account details.

12. Refund Amount

• The refund covers the price you paid for the product.
• Sale items are eligible for a refund. The refund amount will be the discounted price you actually paid, not the original price.
• If only some items from an order are returned, the refund will be issued only for those items.

13. Non-Refundable Charges

The following are not refundable under any circumstances:

• Delivery / shipping charges paid on the order
• Vouchers, discount codes, and promo codes used on the order. If you paid part of your order with a voucher, only the amount paid by you will be refunded; the voucher value will not be refunded or returned.
• Gift cards

14. Late or Missing Refunds

If 10 business days have passed since your refund was approved and you have not received it:

1. Check your bank account or wallet again.
2. Contact your bank, card company, or wallet provider, since processing can take some time.
3. If you still haven't received it, contact us and we'll help you right away.

Part C: General Terms

15. Rejected Claims and Courier Charges

If a return, refund, or warranty claim is rejected after inspection for reasons not covered under our policy:

• The item will be sent back to you.
• The customer will be responsible for all applicable courier charges.
• Double courier charges (forward and return shipping) may be deducted or charged, in addition to the fake return penalty mentioned above.

By placing an order, the customer agrees to these charges in case of a rejected claim.

16. Contact Us

For any return or refund questions, reach us at:

• WhatsApp: +923-111-810-111
• Email: info@gulybaba.com
• Phone: 042 35242415
• Address: Gulybaba Office, Near Street No 17, New Shalimar Road, Gulshan-e-Ravi, Lahore