Refund Policy

At GulyBaba, we want you to be satisfied with every purchase. This Refund Policy explains when a refund is issued, how it is processed, and what is and isn't refundable. Please read it together with our Return Policy.

1. Refund Eligibility

A refund can only be requested for items that have been returned through our official return process and approved after inspection. Items sent back to us without first requesting a return will not be accepted or refunded.

2. Inspection of Returned Items

Once your returned parcel reaches our warehouse, our team will inspect it to confirm that:

• The item is in the same condition you received it: unused, unworn, with tags and in its original packaging
• All accessories, freebies, manuals and parts are included
• The return reason matches the condition of the item

We will notify you by SMS, email or WhatsApp once the inspection is complete and tell you whether your return has been approved or rejected.

3. Replacement First, Refund Second

When your return is approved, we first check product availability in our warehouse:

• Product available in stock: We will re-deliver the same product to you as a replacement. In this case, no refund will be issued.
• Product out of stock: If the same product is not available in our warehouse, we will process a refund for the item.

This ensures you receive the product you originally ordered as quickly as possible.

4. Refund Timeline

• Approved refunds are processed within 7 to 10 business days from the date of approval.
• After we process the refund, your bank, card company or wallet provider may take some additional time to post it to your account.
• Business days do not include Saturdays, Sundays or public holidays.

5. Refund Method

• Card or online payments: The refund will be sent to the original payment method used for the order.
• Cash on Delivery (COD) orders: The refund will be sent to your bank account or mobile wallet (such as JazzCash or Easypaisa). Our team will contact you to collect the account details.

6. Refund Amount

• The refund covers the price you paid for the product.
• Sale items are eligible for a refund. The refund amount will be the discounted price you actually paid, not the original price.
• If only some items from an order are returned, the refund will be issued only for those items.

7. Non-Refundable Charges

The following are not refundable under any circumstances:

• Delivery / shipping charges paid on the order
• Vouchers, discount codes and promo codes used on the order. If you paid part of your order with a voucher, only the amount paid by you will be refunded; the voucher value will not be refunded or returned
• Gift cards

8. Rejected Claims and Courier Charges

If a return or refund claim is rejected after inspection for reasons not covered under our policy:

• The item will be sent back to you.
• The customer will be responsible for all applicable courier charges.
• Double courier charges (forward and return shipping) may be deducted or charged as a penalty for shipment handling and the return process.

By placing an order, the customer agrees to these charges in case of a rejected claim.

9. Late or Missing Refunds

If 10 business days have passed since your refund was approved and you have not received it:

1. Check your bank account or wallet again.
2. Contact your bank, card company or wallet provider, since processing can take some time.
3. If you still haven't received it, contact us and we'll help you right away.

10. Contact Us

For any refund-related questions, reach us at:

• WhatsApp: +923-111-810-111
• Email: return@gulybaba.com
• Phone: 042 35242415
• Address: Gulybaba Office, Near Street No 17, New Shalimar Road, Gulshan-e-Ravi, Lahore