Return Policy

At GulyBaba, we want you to shop with complete confidence. This Return Policy explains when you can return or exchange an item, the conditions your return must meet, how our inspection process works, and what happens after we receive your parcel. Please read this policy together with our Refund Policy.

1. 7-Day Return & Exchange Policy

All eligible products on GulyBaba come with a 7-day return and exchange policy.

• You have 7 days from the date you receive your parcel to request a return or exchange.
• The 7-day period is counted from the delivery date shown in the courier's record.
• After 7 days, no return or exchange request will be accepted. The company will not be responsible for any return after this period.

2. Open Parcel (Open Allowed) Service

If you choose our Open Parcel service, you are allowed to open and check your parcel in front of the rider at the time of delivery.

• Please check the product, its condition, quantity, and warranty on the spot before accepting the parcel.
• If you find any issue, you can refuse the parcel at that time.
• Once you accept an order delivered through the Open Parcel service, the 7-day return policy will not apply to that order.
• Any manufacturer or company warranty on the product will still apply according to its warranty terms.

3. Valid Reasons for Return

A return will only be accepted for the following reasons:

• Defective item: The product has a manufacturing fault or does not work properly.
• Damaged item: The product was damaged before you received the parcel.
• Wrong item: You received a different product, size, color, or model from the one you ordered.
• Missing items: Parts or accessories that should have come with the product are missing.

Please inspect your order as soon as you receive it and contact us immediately if there is any issue. We recommend recording an unboxing video while opening your parcel, as it helps us process your claim faster.

4. Change of Mind Is Not Accepted

We do not accept returns for change of mind. An item cannot be returned if:

• You did not like the product
• You changed your mind after placing the order
• You found the product cheaper somewhere else
• You no longer need the product
• You ordered the wrong item by mistake

5. Return Conditions

To be eligible for a return, the item must meet all of the following conditions:

• It must be returned in its original packaging, including the box, covers, and tags.
• It must include all accessories, parts, manuals, warranty cards, and freebies that came with it.
• It must reach our warehouse unbroken and undamaged from the customer's end.
• It must be unused (except for testing a defect) and in the same condition you received it.
• It must include the invoice, receipt, or proof of purchase.

Please pack the item securely before sending it back. Items that arrive at our warehouse broken or damaged due to poor packing from the customer's end will not be accepted.

6. Quality Check (QC) Inspection

Every returned item is inspected by our QC team once it reaches our warehouse.

If the return reason is valid:

• Your return will be approved.
• If the same product is available in our warehouse, it will be delivered to you again as a replacement.
• If the product is out of stock, a refund will be issued as explained in our Refund Policy.

If the return reason is not valid (fake return):

• Your return will be rejected.
• The same product will be delivered back to you.
• A penalty of Rs. 500 to Rs. 2,000 will be charged for a fake or invalid return, depending on the product and the case.

We will inform you of the inspection result by SMS, email, or WhatsApp.

7. Exchanges

Items with a valid return reason can be exchanged within 7 days of delivery. Once your return is approved after QC inspection, we will send you the same product again. Exchanges for a different product, size, or color due to change of mind are not accepted.

8. Non-Returnable Items

The following items cannot be returned:

• Perishable goods such as food, flowers, or plants
• All grocery items
• Custom products such as special orders or personalized items
• Personal care and beauty products
• All swimwear and underwear
• Digital goods such as mobile top-up cards
• Gift cards and vouchers
• Hazardous materials, flammable liquids, or gases
• Bikes and cars
• Products from overseas sellers or products shipped from overseas
• Products delivered by the seller after the customer has signed the delivery slip

If you have any question about whether a specific item can be returned, please contact us before placing your order.

9. How to Request a Return

1. Contact us within 7 days of receiving your parcel through WhatsApp, email, or phone.
2. Share your order number, the reason for return, and clear pictures or a video of the item and its packaging.
3. Our team will review your request. If it is accepted, we will send you instructions on how and where to send the parcel.
4. Pack the item securely in its original packaging with all accessories and send it back.
5. Once the parcel reaches our warehouse, our QC team will inspect it and inform you of the result.

Items sent back to us without first requesting a return will not be accepted.

10. Rejected Claims and Courier Charges

If a return, refund, or warranty claim is rejected after inspection for reasons not covered under our policy:

• The customer will be responsible for all applicable courier charges.
• Double courier charges (forward and return shipping) may be deducted or charged, in addition to the fake return penalty mentioned above.

By placing an order, the customer agrees to these charges in case of a rejected claim.

11. Contact Us

For any return-related questions, reach us at:

• WhatsApp: +923-111-810-111
• Email: return@gulybaba.com
• Phone: 042 35242415
• Address: Gulybaba Office, Near Street No 17, New Shalimar Road, Gulshan-e-Ravi, Lahore